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IRBIS Air Plumbing Electrical has passed the Better Business Bureau's independent review against its eight Standards for Trust.
We're glad to share that our company is officially a BBB Accredited Business with an A+ rating, the highest grade the Better Business Bureau issues. Our profile is now live on bbb.org.
For our customers, the takeaway is simple. When you hire us, you're working with a contractor whose reputation, licensing, and customer service record have been vetted by an independent organization, and continue to be monitored on an ongoing basis.
What the Better Business Bureau Is
The Better Business Bureau is a private nonprofit organization founded in 1912 in Minneapolis. It grew out of the business community's own response to a wave of deceptive advertising, when a group of business leaders decided to clean up their industry rather than wait for the government to do it.
Today the BBB is a network of dozens of independently incorporated regional bureaus across the United States and Canada, coordinated by the International Association of Better Business Bureaus, headquartered in Arlington, Virginia. Its database covers millions of companies, and roughly 400,000 of them hold accreditation.
One point worth stressing: the BBB is not a government agency and has no regulatory authority. Its influence rests on something else entirely, namely a reputation built over more than a century and the trust American consumers place in it. For millions of households, checking a company on bbb.org has become a routine step before letting a contractor into the house.
The organization publishes public business profiles with ratings, reviews, and complaint histories. It sets standards for ethical business conduct, mediates disputes between consumers and businesses, and alerts the public to scams. As a matter of policy, it does not recommend or endorse any specific company, product, or service. It provides the information and leaves the decision to the consumer.
The BBB grades businesses on a letter scale running from A+ down to F. The grade reflects the bureau's degree of confidence that a business operates in good faith and will resolve customer concerns.
What Accreditation Actually Requires
BBB accreditation isn't a formality or a badge you simply pay to display. To earn it, a company is vetted and commits to the BBB Code of Business Practices, which is built on eight Standards for Trust: build trust, meaning a positive track record in the marketplace; advertise honestly, with no misleading or deceptive claims; tell the truth about products and services; be transparent about business terms and ownership; honor promises, standing behind contracts and stated guarantees; be responsive, addressing complaints promptly and in good faith; safeguard privacy by handling customer data securely; and embody integrity across the board.
On top of that come hard eligibility requirements. A business must have been actively selling for at least six months and must meet every competency and trade licensing requirement for its industry in its area. Not every applicant qualifies, and accreditation has to be maintained through continued compliance rather than earned once at signup.
Why This Matters Especially in Our Trades
HVAC, plumbing, and electrical work all share one problem for the homeowner: the quality is very hard to judge on your own. Equipment goes inside the house, much of the work disappears into walls, floors, and crawl spaces, and bad workmanship often doesn't announce itself right away. It shows up a season later, a year later, or in a string of higher utility bills. Or it shows up immediately, as a leak or a short.
That's precisely why these trades attract a persistent share of bad actors: inflated estimates, pushed replacements on equipment that could have been repaired, unlicensed work, and contractors who disappear once they've been paid. In electrical and plumbing work the cost of that kind of corner-cutting is highest of all, because the failure modes are fire and water damage.
Our accreditation removes part of that risk before the first day of work. When you call us, you already know that we've been in the market for a while and that our track record is open to review, that we hold every license and certification the work requires, and that we've committed to honoring our contracts and our warranties. If a dispute ever comes up, you have an outside venue for it, not just an email thread with your contractor. Our full complaint and review history is public on bbb.org.
What This Means for Our Customers
For us, accreditation is less an award than a commitment made in public. We agreed to have our work judged by an independent third party, and to have any customer complaint become part of an open profile.
In practice, it confirms the principles we've worked by from the start: an honest estimate, doing what we said we'd do, and owning the result after the truck pulls out of the driveway. We intend to keep that A+ rating, and the only way to do that is one job at a time.
Our profile is live at bbb.org, where you can check our rating, leave a review, request a quote, or contact us directly.
During a repair visit, our technicians will inspect your A/C system, diagnose the problem, and provide you with repair options. Once you choose an option, we'll proceed with the necessary repairs. Afterward, we'll test the system to ensure it's working correctly and provide you with a detailed report.
