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4.9
(1,219 Reviews)
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4.8
(540 Reviews)
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84 Recommendations
Need your Heat Pump repaired ASAP
Call (669) 322-8182 or contact us online for fast and reliable repairs in San Jose.
Free Tune-Up
The State of California Wants Your Furnace to Be Energy Efficient and Is Funding Your Maintenance!
Eligibility Requirements:
✔ Homeowner
✔ Santa Clara or San Mateo County Resident
✔ Furnace is 10+ Years Old
✔ PGE Customer*
*PGE bill is required to be presented during the service.
Signs Your Heat Pump Needs Professional Repair
Because a heat pump works to both heat and cool your home, its components are active throughout the year, making it susceptible to wear and tear. Recognizing the early signs of a problem can help you avoid a complete system failure and ensure your home remains comfortable regardless of the season.
Be sure to call for professional service if you notice any of these issues:
- Stuck in Heating or Cooling Mode: If your heat pump will not switch between heating and cooling functions, it often points to a problem with the reversing valve, a critical component that controls the flow of refrigerant.
- Unusual or Loud Noises: Grinding, rattling, or squealing sounds are not normal. These noises can indicate issues with the motor bearings, a loose part, or a problem with the fan that requires immediate inspection.
- Ice Buildup on Coils: While a thin layer of frost can be normal in winter, a significant buildup of ice on the outdoor coils can restrict airflow and severely impact performance, signaling a potential refrigerant or defrost control issue.
- Reduced Airflow or Performance: If the air coming from your vents feels weak or is not reaching the desired temperature, it could be caused by anything from a clogged filter to a failing compressor.
- Constantly Running or Short Cycling: A heat pump that runs nonstop or turns on and off too frequently is a clear sign of inefficiency, often caused by refrigerant leaks, electrical problems, or an improperly sized system.
A qualified technician can accurately diagnose the source of these symptoms and recommend the most effective and lasting repair solution for your system.
Why Trust IRBIS?
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COMPREHENSIVE INSPECTIONIRBIS, with its team of highly skilled technicians, thoroughly inspects your HVAC system to ensure every component functions optimally. This detailed examination, backed by our expertise, helps identify potential issues before they become significant problems, ensuring your system's longevity and efficiency.
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DETAILED REPORTINGAfter each inspection, IRBIS provides a detailed report outlining your HVAC system's current condition and any recommendations for maintenance or repairs. This transparency helps homeowners make informed decisions about their system's care and upkeep.
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FULLY STOCKED VANIRBIS technicians arrive with fully stocked vans equipped with all the necessary tools and parts for most repairs and maintenance tasks. This readiness allows for immediate repairs during the initial visit, relieving you of the stress of multiple appointments and ensuring your system is up and running as quickly as possible.
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ON TIME ARRIVALIRBIS values your time and strives to minimize any disruption to your schedule. They commit to on-time arrivals, ensuring that all appointments start and finish as scheduled, providing a hassle-free service experience.
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EXTENDED WARRANTIESIRBIS offers extended warranties on their services and products, providing additional peace of mind and protection for your investment. These warranties ensure long-term support and savings in the event of any system issues.
How It Works:
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Step 1SCHEDULE DIAGNOSTICS:Arrange a consultation with one of our Service Technicians
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Step 2COMPREHENSIVE HOME INSPECTION:The first step in the repair process involves comprehensively inspecting your HVAC system. IRBIS technicians meticulously evaluate all components to diagnose any issues accurately. This thorough assessment ensures that the root cause of any problem is identified, preventing recurring matters and ensuring the system operates at peak efficiency.
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Step 3TAILORED SOLUTIONS:Based on the inspection findings, IRBIS presents you with various repair options. This approach allows homeowners to make informed decisions regarding the scope of the repairs, considering factors like budget, urgency, and long-term system performance.
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Step 4REPAIRING:Once you select a repair option, IRBIS technicians proceed with the necessary repairs using high-quality parts and tools. Their expertise and well-equipped vans allow them to handle most repairs promptly, ensuring that your HVAC system is back to functioning efficiently with minimal downtime.
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Step 5DETAILED REPORTING:After completing the repairs, IRBIS provides a detailed report outlining the work performed, the parts replaced, and any changes made to the system. This report records the service provided and can be helpful for future maintenance or warranty claims. Additionally, it includes tips for optimal system maintenance and recommendations to prevent future problems.
Our San Jose Heat Pump Repair Process
At IRBIS Air, Plumbing & Electrical, we understand that a broken heat pump is a major inconvenience, affecting your comfort no matter the season. Our repair process is designed to be thorough, transparent, and efficient, ensuring we restore your San Jose home’s heating and cooling system with minimal disruption and lasting results.
Here is what you can expect when our team arrives for your service call:
- Comprehensive System Diagnostics: Our licensed technician will perform a detailed inspection of your entire heat pump system. We check both heating and cooling cycles, inspect electrical components, and test refrigerant levels to pinpoint the exact cause of the failure.
- Clear, Honest Recommendations: Once we identify the problem, we explain our findings and provide you with a clear, upfront quote for the necessary repairs. We ensure you understand all your options before any work begins.
- Expert Repair and Quality Parts: As a Carrier Factory Authorized Dealer, our team performs all repairs to the highest industry standards. We use top-quality replacement parts to ensure the durability and longevity of our work.
- Final Performance and Safety Testing: After completing the repair, we conduct a full system test. We verify that the unit switches correctly between modes, produces proper airflow, and is operating safely and efficiently.
Our commitment is to your complete satisfaction. We ensure your system is running at its best, providing you with reliable year-round comfort.
FAQs About Heat Pump Repair
Why is my heat pump blowing cold air when it's in heat mode?
This common issue can stem from several problems, such as low refrigerant levels, a malfunctioning reversing valve, or an issue with the outdoor unit's defrost cycle. Because multiple components could be at fault, it requires a professional diagnosis to pinpoint the exact cause and perform a safe repair.
How can I tell if my heat pump needs to be repaired or replaced?
The decision often depends on the system's age, the frequency of breakdowns, and its energy efficiency. If your heat pump is over 10-15 years old, requires frequent and costly repairs, and your energy bills are rising, a replacement may be a more cost-effective long-term investment.
What causes a heat pump to get covered in ice in the winter?
While a very light layer of frost can be normal, a thick buildup of ice is a sign of a problem. Common causes include a dirty air filter restricting airflow, a faulty defrost control board, or a low refrigerant charge. It is best to turn the system off and call for service to prevent damage.
Who should I call for reliable heat pump repairs in San Jose?
For a complex system like a heat pump, you should always choose a licensed and insured HVAC company with specific experience. The team at IRBIS Air, Plumbing & Electrical has the expertise and training, as a Carrier Factory Authorized Dealer, to accurately diagnose and resolve any heat pump issue, ensuring your system runs reliably year-round.
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"This upgrade is definitely worth it."
Fantastic experience replacing our outdated gas furnace and water heater with a new heat pump system. The team was professional and efficient. The best part? We saved thousands thanks to the generous rebates available. This upgrade is definitely worth it.
- Lamin N.
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"The installation was flawless, and they left our garage spotless."
We had a heat pump added to our existing furnace and coil, which are located in our garage, and we couldn't be happier with the service we received from IRBIS HVAC. They took the time to explain everything, ensuring we understood how the new system works and what to expect. The installation was flawless, and they left our garage spotless. We're now enjoying a more efficient and comfortable home, thanks to their excellent work. Highly recommend IRBIS HVAC for anyone looking to upgrade their HVAC system!
- Bayel O.
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"IRBIS HVAC did an outstanding job from start to finish"
IRBIS HVAC did an outstanding job from start to finish. Ray, the comfort advisor, was very informative and provided a comprehensive quote for our new water heater. The installation technicians were efficient and did a great job. We were pleased to receive $8,000 in rebates thanks to the rebates team, and the permits team managed all the necessary paperwork smoothly. Highly recommend their services!
- Nimra N.
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"The technician was prompt, professional, and quickly identified the issue"
IRBIS HVAC did an amazing job repairing my AC! The technician was prompt, professional, and quickly identified the issue. They explained everything clearly and had my AC up and running in no time. The service was top-notch, and I could immediately feel the difference in my home’s comfort. I’m extremely satisfied with their work and will definitely call them again for any future HVAC needs. Highly recommend IRBIS HVAC for their excellent service!
- Chopa M.
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"Tim did a thorough evaluation and installers performed neat work."
Cannot be happier with my new Heat pump water heater. It's been 2 weeks since I have it and it's working great! Tim did a thorough evaluation and installers performed neat work. Evan called to make sure we are all set up! Definitely use them again!
- Jypara E.
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"I’ll definitely be using them again for any future HVAC needs!"
I had IRBIS HVAC come out for a routine check on my air conditioner and water heater, and their service was outstanding. The technicians arrived on time, were incredibly knowledgeable, and provided clear explanations of the work needed. They also took care to clean up after themselves, which I greatly appreciated. I’ll definitely be using them again for any future HVAC needs!
- Bekzadbek N.
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"They handled the installation with precision and made sure to answer all our questions."
IRBIS HVAC did an excellent job with our heat pump water heater installation. Ilia and Rigoberto were extremely knowledgeable and efficient. They handled the installation with precision and made sure to answer all our questions. Their attention to detail and commitment to quality was impressive. Will definitely use them again!
- Miss Q.
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"The installation technicians were professional and efficient."
Our experience with IRBIS HVAC was superb. Hector was a fantastic comfort advisor, explaining every detail of our new HVAC system and providing a fair quote. The installation technicians were professional and efficient. We received $2,500 in rebates thanks to the rebates team, and the permits team managed all the paperwork without any hassle. Highly recommended!
- Murat T.
Frequently Asked Questions
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WHAT ARE THE SIGNS THAT MY HEAT PUMP NEEDS REPAIRS?
Common signs include unusual noises, weak airflow, warm air blowing out when set to cool, frequent cycles, and higher-than-usual energy bills. If you notice any of these symptoms, it might be time to call for a repair.
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CAN I PERFORM ANY MAINTENANCE TASKS MYSELF?
Yes, you can perform several maintenance tasks, such as changing or cleaning air filters every 1-3 months, checking the thermostat settings, and clearing debris from around the unit and vents. However, a professional should handle more technical issues.
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WHAT SHOULD I EXPECT DURING A HEAT PUMP REPAIR VISIT?
During a repair visit, our technicians will inspect your A/C system, diagnose the problem, and provide you with repair options. Once you choose an option, we'll proceed with the necessary repairs. Afterward, we'll test the system to ensure it's working correctly and provide you with a detailed report.
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HOW OFTEN SHOULD MY HEAT PUMP UNIT BE SERVICED?We recommend servicing your heat pump unit at least once a year. Regular maintenance can prevent unexpected breakdowns, extend the lifespan of your unit, and ensure it runs efficiently.
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HOW LONG DOES A TYPICAL HEAT PUMP REPAIR TAKE?The duration of a repair can vary depending on the issue. Simple maintenance may take a few hours, while more complex problems require parts to be ordered, extending the repair time. Our technicians will give you an estimated timeline after diagnosing the problem.
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ARE THERE ANY WARRANTIES OR GUARANTEES OFFERED WITH YOUR REPAIR SERVICES?Yes, we offer extended warranties on parts and labor for all repairs. Specific warranty details will be provided during service, ensuring peace of mind with your investment in our services.
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HOW MUCH WILL MY HEAT PUMP REPAIR COST?The cost of repairs can vary depending on the nature of the problem and the parts required. We provide upfront pricing after the initial inspection and before any work begins, so there are no surprises.
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WHAT BRANDS OF HEAT PUMP UNITS CAN YOU REPAIR?Our technicians are trained to repair all major heat pump brands. Whether you have a newer model or an older unit, we have the expertise to handle repairs for any system.
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WHAT SHOULD I DO IF MY HEAT PUMP STOPS WORKING AFTER HOURS?If your heat pump stops working outside of regular business hours, please call our Customer Care Line, which is available 24/7. Our Customer Care specialists will assist you in arranging an appointment. Please note that our technicians are available Monday through Friday, from 8 a.m. to 5 p.m.
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HOW CAN I SCHEDULE A REPAIR SERVICE?You can schedule a repair service by calling our office directly or booking an appointment through our website. We offer flexible scheduling to accommodate your availability
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