Our licensed technicians are ready to restore your home comfort today — fast, reliable service locally trusted since 2018
Note: The estimate provided is preliminary. A licensed technician will perform measurements to finalize your installation quote.
4.9
(1,451 reviews)
4.8
(615 reviews)
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Not Cooling?
Not Heating?
Leaking?
Not Turning Off?
Note: The estimate provided is preliminary. A licensed technician will perform measurements to finalize your installation quote.
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San Jose's Trusted Choice for Heat Pump Troubleshooting & Repair
Is your heat pump malfunctioning in San Jose or nearby areas like Evergreen or Silver Creek? We understand the frustration of a struggling heating and cooling system, especially with the diverse climate in Santa Clara County. Our dedicated team is ready to provide swift and effective repair services to restore your home's comfort throughout the year.
With our extensive experience and commitment to customer satisfaction at IRBIS Air, Plumbing & Electrical, we've become a leading provider of HVAC services. Our certified technicians have the expertise to diagnose and repair all types of heat pump issues, and as a Carrier Factory Authorized Dealer, we ensure top-quality solutions for your heating and cooling needs.
From no heating to leaks — we’ve seen it all and fixed it all.
Not Cooling?
Your heat pump isn’t delivering cool air when you need it? We’ll check refrigerant levels, coils, and electrical components to restore proper cooling fast.
Not Heating?
Struggling to get warm air in winter? Our technicians will diagnose issues like reversing valve malfunctions, thermostat errors, or airflow restrictions and get your system heating again.
Leaking?
Seeing water or refrigerant around your unit? We’ll quickly locate the source, whether it’s a clogged drain line or refrigerant leak, and fix it to prevent further damage.
Not Turning Off?
Heat pump running constantly or refusing to shut off? We’ll inspect sensors, relays, and controls to ensure your system operates efficiently and only when needed.

As a licensed HVAC Contractor, we'll handle the manufacturer claim and secure the parts for you!
No charges for parts
No service fee with approved repair
We work with any manufacturer brand


COMPREHENSIVE INSPECTION
We check every system component to catch issues early and ensure peak performance.
DETAILED REPORTING
You get a clear summary of system status and recommended actions after each visit.
FULLY STOCKED VAN
Our vans are loaded with tools and parts to fix most issues right away.
ON TIME ARRIVAL
We respect your time and always arrive as scheduled.
EXTENDED WARRANTIES
Extra protection with extended coverage on parts and labor.
Alert
Step 1
Our trained and licensed specialists will diagnose your air conditioner, meticulously evaluating all components. This thorough assessment ensures the root cause of any issue is identified, preventing recurring problems and ensuring the system operates at peak efficiency.
Step 2
Based on the assessment, we will recommend tailored solutions to address your air conditioner’s issues. This approach empowers homeowners to make informed decisions about repairs, considering factors such as budget, urgency, and long-term system performance.
Step 3
Once you select a repair option, IRBIS technicians will carry out the necessary repairs using high-quality parts and tools. Their expertise and well-equipped vans allow them to handle most repairs promptly, ensuring your HVAC system is back to optimal efficiency with minimal downtime.
Step 4
We provide ongoing support and expert advice to help ensure the continued efficiency of your HVAC system.

To be eligible, you must:
Be a homeowner
Live in Santa Clara or San Mateo County
Have a heat pump that’s 10+ years old
Be a PG&E customer (PG&E bill required at appointment)
%201.avif)
4.9
(1,451 reviews)
4.8
(615 reviews)
When you reach out to us for heat pump repair in San Jose, our process begins with a thorough assessment of your system. Our experienced technicians will carefully inspect your unit, diagnose the underlying issue, and explain the problem in clear, understandable terms. We believe in transparent communication from the start.
Once the issue is identified, we'll discuss the available repair options and provide you with an upfront estimate. Our goal is to find the most effective and efficient solution to restore your heat pump's functionality. We utilize quality parts and proven techniques to ensure lasting repairs that you can rely on.
After you approve the repair, our skilled technicians will get to work, completing the necessary fixes with precision and care. We strive to minimize disruption to your home and ensure your heat pump is operating optimally before we consider the job complete. Your comfort is our priority throughout the entire process.
Why Choose Us for Heat Pump Repair Service in San Jose
When your heat pump isn't performing as it should, you need a reliable service provider with the expertise to diagnose and fix the problem efficiently. At IRBIS Air, Plumbing & Electrical, we offer comprehensive heat pump repair services in San Jose, backed by our commitment to quality and customer satisfaction.
Here’s why San Jose residents trust us with their heat pump needs:
Experienced and Certified Technicians: Our team consists of highly trained and certified technicians with years of experience working on all makes and models of heat pumps. Their expertise ensures accurate diagnosis and effective repairs, getting your system back to optimal performance quickly.
Prompt and Reliable Service: We understand the discomfort a malfunctioning heat pump can cause. That's why we prioritize prompt response times and offer flexible scheduling, including options for same-day service to address your repair needs as soon as possible.
Authorized Carrier Dealer Advantage: As a Carrier Factory Authorized Dealer, we have specialized knowledge and access to genuine Carrier parts. This allows us to provide superior service and ensure the longevity and efficiency of your Carrier heat pump system.
Comprehensive Repair Solutions: Whether it's a minor issue or a major breakdown, our team is equipped to handle a wide range of heat pump problems, from refrigerant leaks and compressor failures to issues with fans and electrical components. We aim for lasting solutions, not just temporary fixes.
Commitment to Customer Satisfaction: At IRBIS Air, Plumbing & Electrical, your comfort and satisfaction are our top priorities. We strive to provide transparent communication, honest pricing, and exceptional service from the moment you contact us until the repair is complete.
We are confident that our experience, expertise, and dedication to customer care make IRBIS Air, Plumbing & Electrical the best choice for your heat pump repair needs in San Jose. Let us restore the comfort and efficiency of your home's heating and cooling system.
Why Professional Installation is Non-Negotiable
How do I know if my heat pump needs repair? Look out for signs like unusual noises, inconsistent heating or cooling, a sudden increase in energy bills, strange smells, or the system not turning on at all. If you notice any of these issues, it's best to schedule a service.
How long does a typical heat pump repair take? The duration of a repair can vary depending on the complexity of the issue. Simple fixes might take an hour or less, while more intricate problems could take several hours. We always strive to complete repairs as efficiently as possible.
What are some common causes of heat pump problems? Common issues include refrigerant leaks, frozen coils, compressor failures, problems with the reversing valve, and issues with electrical components or capacitors. Regular maintenance can help prevent some of these problems.
Can a heat pump work in cold weather? Yes, heat pumps are designed to provide heating even in colder temperatures. However, their efficiency can decrease in extreme cold. Newer models are more efficient in a wider range of temperatures.
Is it better to repair or replace my heat pump? The decision to repair or replace depends on several factors, including the age of your unit, the extent of the damage, the cost of the repair, and its energy efficiency. We can provide an honest assessment to help you make the best choice.
What can I do to maintain my heat pump between service appointments? Regularly check and change your air filters, keep the outdoor unit clear of debris, and ensure proper airflow around the unit. If you notice any unusual sounds or performance issues, it's best to call for professional service.
What is the lifespan of a typical heat pump? With proper maintenance, a heat pump can typically last between 10 to 15 years. However, factors like usage, climate, and the quality of the initial installation can affect its lifespan.
Questions & Answers
Common signs include unusual noises, weak airflow, warm air blowing out when set to cool, frequent cycles, and higher-than-usual energy bills. If you notice any of these symptoms, it might be time to call for a repair.
Yes, you can perform several maintenance tasks, such as changing or cleaning air filters every 1-3 months, checking the thermostat settings, and clearing debris from around the unit and vents. However, a professional should handle more technical issues.
During a repair visit, our technicians will inspect your A/C system, diagnose the problem, and provide you with repair options. Once you choose an option, we'll proceed with the necessary repairs. Afterward, we'll test the system to ensure it's working correctly and provide you with a detailed report.
We recommend servicing your heat pump unit at least once a year. Regular maintenance can prevent unexpected breakdowns, extend the lifespan of your unit, and ensure it runs efficiently.
The duration of a repair can vary depending on the issue. Simple maintenance may take a few hours, while more complex problems require parts to be ordered, extending the repair time. Our technicians will give you an estimated timeline after diagnosing the problem.
Yes, we offer extended warranties on parts and labor for all repairs. Specific warranty details will be provided during service, ensuring peace of mind with your investment in our services.
The cost of repairs can vary depending on the nature of the problem and the parts required. We provide upfront pricing after the initial inspection and before any work begins, so there are no surprises.
Our technicians are trained to repair all major heat pump brands. Whether you have a newer model or an older unit, we have the expertise to handle repairs for any system.
If your heat pump stops working outside of regular business hours, please call our Customer Care Line, which is available 24/7. Our Customer Care specialists will assist you in arranging an appointment. Please note that our technicians are available Monday through Friday, from 8 a.m. to 5 p.m.
You can schedule a repair service by calling our office directly or booking an appointment through our website. We offer flexible scheduling to accommodate your availability

Connect with Our Support Team – We're Always Happy to Help!

Jun 19, 2024
Choosing the right heating and cooling system for your home is more important than you might think. It affects your comfort, energy bills, and even the environment.

Jun 19, 2024
Choosing the right heating and cooling system for your home is more important than you might think. It affects your comfort, energy bills, and even the environment.

Jun 19, 2024
Choosing the right heating and cooling system for your home is more important than you might think. It affects your comfort, energy bills, and even the environment.
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