Our licensed technicians are ready to restore your home comfort today — fast, reliable service locally trusted since 2018
Note: The estimate provided is preliminary. A licensed technician will perform measurements to finalize your installation quote.
4.9
(1,451 reviews)
4.8
(615 reviews)
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Not Cooling?
Not Heating?
Leaking?
Not Turning Off?
Note: The estimate provided is preliminary. A licensed technician will perform measurements to finalize your installation quote.
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San Jose's Trusted Choice for Heat Pump Troubleshooting & Repair
Experiencing heat pump trouble in San Jose, Santa Clara County, San Mateo County & Redwood City or nearby communities? We understand how important a properly working heating and cooling system is, especially during unpredictable weather in Santa Clara County. Our team provides prompt heat pump service and repair, accurate diagnostics, and long-lasting heat pump system repair solutions to restore comfort to your home as quickly as possible.
With years of hands-on experience, IRBIS Air, Plumbing, and Electrical has become a trusted local company for heat pump repair in San Jose. Our licensed HVAC technicians handle everything from ac heat pump repair to complex emergency heat pump repair situations. As a Carrier Factory Authorized Dealer, we deliver expert-level service and manufacturer-approved results. We provide a clear breakdown of heat pump repair cost upfront, ensuring dependable performance and peace of mind for every customer.
From no heating to leaks — we’ve seen it all and fixed it all.
Not Cooling?
Your heat pump isn’t delivering cool air when you need it? We’ll check refrigerant levels, coils, and electrical components to restore proper cooling fast.
Not Heating?
Struggling to get warm air in winter? Our technicians will diagnose issues like reversing valve malfunctions, thermostat errors, or airflow restrictions and get your system heating again.
Leaking?
Seeing water or refrigerant around your unit? We’ll quickly locate the source, whether it’s a clogged drain line or refrigerant leak, and fix it to prevent further damage.
Not Turning Off?
Heat pump running constantly or refusing to shut off? We’ll inspect sensors, relays, and controls to ensure your system operates efficiently and only when needed.

As a licensed HVAC Contractor, we'll handle the manufacturer claim and secure the parts for you!
No charges for parts
No service fee with approved repair
We work with any manufacturer brand


EXPERT HEAT PUMP DIAGNOSTICS
Our licensed technicians perform comprehensive inspections to catch refrigerant leaks, reversing valve failures, or electrical issues early. We ensure your system operates at peak efficiency.
EMERGENCY REPAIR SOLUTIONS
We respect your time and arrive as scheduled. Our vans are fully stocked with high-quality parts to handle emergency repairs, from compressor replacements to thermostat recalibration, in a single visit.
TRUSTED RESIDENTIAL SERVICES
Standing out among local companies, we provide professional heat pump repair with transparent cost estimates. Every service is backed by our extended warranties on parts and labor.
Alert
Step 1
Our trained and licensed specialists will diagnose your air conditioner, meticulously evaluating all components. This thorough assessment ensures the root cause of any issue is identified, preventing recurring problems and ensuring the system operates at peak efficiency.
Step 2
Based on the assessment, we will recommend tailored solutions to address your air conditioner’s issues. This approach empowers homeowners to make informed decisions about repairs, considering factors such as budget, urgency, and long-term system performance.
Step 3
Once you select a repair option, IRBIS technicians will carry out the necessary repairs using high-quality parts and tools. Their expertise and well-equipped vans allow them to handle most repairs promptly, ensuring your HVAC system is back to optimal efficiency with minimal downtime.
Step 4
We provide ongoing support and expert advice to help ensure the continued efficiency of your HVAC system.

To be eligible, you must:
Be a homeowner
Live in Santa Clara or San Mateo County
Have a heat pump that’s 10+ years old
Be a PG&E customer (PG&E bill required at appointment)
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4.9
(1,451 reviews)
4.8
(615 reviews)
When you contact us for heat pump repair in San Jose, we start with a detailed system evaluation. Our technicians inspect your unit, identify the root cause of the issue, and clearly explain what’s affecting your heat pump system repair. We focus on transparency, so you always understand why service is needed.
After diagnostics, we walk you through the recommended heat pump service and repair options and provide a clear, upfront heat pump repair cost estimate. Our goal is to restore efficiency and reliability using proven methods and high-quality parts that support long-term performance.
Once approved, our team completes the repair with precision and care. We work efficiently to minimize disruption and thoroughly test the system before finishing the job, ensuring your heat pump repairs deliver consistent heating and cooling. Your comfort and system reliability remain our top priorities throughout the process.
Why Choose Us for Heat Pump Repair Service in San Jose
When your system isn't working properly, choosing the right provider for heat pump repair makes all the difference. At IRBIS Air, Plumbing & Electrical, we combine technical expertise with responsive service to deliver dependable results for San Jose homeowners.
Here’s why San Jose residents trust us with their heat pump needs:
Experienced and Certified Technicians: Our team consists of highly trained heat pump technicians with years of experience working on all makes and models. Their expertise ensures accurate diagnosis and effective heat pump system repair, getting your system back to optimal performance quickly.
Prompt and Reliable Service: We understand the discomfort a malfunctioning unit can cause. That’s why we prioritize prompt response times and offer flexible scheduling, including options for emergency heat pump repair to address your needs as soon as possible.
Authorized Carrier Dealer Advantage: As a Carrier Factory Authorized Dealer, we have specialized knowledge and access to genuine Carrier parts. This allows us to provide superior heat pump service and repair and ensure the longevity of your system.
Comprehensive Repair Solutions: Whether it’s a minor issue or a major breakdown, our team is equipped to handle a wide range of heat pump repairs, from refrigerant leaks to compressor failures. We aim for lasting solutions, not just temporary fixes.
Commitment to Customer Satisfaction: Your comfort is our top priority. We strive to provide transparent communication, honest heat pump repair cost estimates, and exceptional service from the moment you contact us until the job is complete.
We are confident that our experience, expertise, and dedication to customer care make IRBIS Air, Plumbing & Electrical the best choice for your heat pump repair needs in San Jose. Let us restore the comfort and efficiency of your home's heating and cooling system.
Why Professional Installation is Non-Negotiable
How do I know if my heat pump needs repair? Look out for signs like unusual noises, inconsistent heating or cooling, a sudden increase in energy bills, strange smells, or the system not turning on at all. If you notice any of these issues, it's best to schedule a service.
How long does a typical heat pump repair take? The duration of a repair can vary depending on the complexity of the issue. Simple fixes might take an hour or less, while more intricate problems could take several hours. We always strive to complete repairs as efficiently as possible.
What are some common causes of heat pump problems? Common issues include refrigerant leaks, frozen coils, compressor failures, problems with the reversing valve, and issues with electrical components or capacitors. Regular maintenance can help prevent some of these problems.
Can a heat pump work in cold weather? Yes, heat pumps are designed to provide heating even in colder temperatures. However, their efficiency can decrease in extreme cold. Newer models are more efficient in a wider range of temperatures.
Is it better to repair or replace my heat pump? The decision to repair or replace depends on several factors, including the age of your unit, the extent of the damage, the cost of the repair, and its energy efficiency. We can provide an honest assessment to help you make the best choice.
What can I do to maintain my heat pump between service appointments? Regularly check and change your air filters, keep the outdoor unit clear of debris, and ensure proper airflow around the unit. If you notice any unusual sounds or performance issues, it's best to call for professional service.
What is the lifespan of a typical heat pump? With proper maintenance, a heat pump can typically last between 10 to 15 years. However, factors like usage, climate, and the quality of the initial installation can affect its lifespan.
Questions & Answers
The most common causes are a faulty reversing valve (which switches the system between heating and cooling modes), low refrigerant, a dirty air filter, or a malfunctioning thermostat. In San Jose winters it's also worth checking if the outdoor unit is frozen — heat pumps can ice up when temperatures drop. Our technicians can diagnose and fix the issue the same day in most cases.
If your heat pump is blowing warm air in cooling mode, the likely culprits are low refrigerant, a stuck reversing valve, dirty coils, or a failing compressor. Our technicians will run a full diagnostic to pinpoint the exact cause and restore cooling fast.
This usually means the system is struggling to reach the set temperature due to a refrigerant issue, dirty coils, or a faulty thermostat. It can also happen when the outdoor temperature drops and the unit works harder than usual. Constant running drives up energy bills and wears out the system — worth getting checked soon.
A small amount of condensation is normal, but pooling water usually means a clogged condensate drain line, a frozen evaporator coil that's thawing, or a refrigerant issue. Don't ignore it — water damage can spread quickly. We'll find the source and fix it the same day.
This is one of the most common heat pump complaints and is almost always caused by a stuck or failed reversing valve — the component that switches the system between heating and cooling. It can also be caused by low refrigerant or a defrost cycle running. Our technicians deal with this issue regularly and can fix it quickly.
Ice buildup on the outdoor unit is usually caused by restricted airflow, low refrigerant levels, or a malfunctioning defrost cycle. A small amount of frost is normal in cold weather, but if the unit is completely iced over — that needs immediate attention.
The cost of repairs can vary depending on the nature of the problem and the parts required. We provide upfront pricing after the initial inspection and before any work begins, so there are no surprises.
Our technicians are trained to repair all major heat pump brands. Whether you have a newer model or an older unit, we have the expertise to handle repairs for any system.
If your heat pump stops working outside of regular business hours, please call our Customer Care Line, which is available 24/7. Our Customer Care specialists will assist you in arranging an appointment. Please note that our technicians are available Monday through Friday, from 8 a.m. to 5 p.m.
You can schedule a repair service by calling our office directly or booking an appointment through our website. We offer flexible scheduling to accommodate your availability

Connect with Our Support Team – We're Always Happy to Help!

Jun 19, 2024
Choosing the right heating and cooling system for your home is more important than you might think. It affects your comfort, energy bills, and even the environment.

Jun 19, 2024
Choosing the right heating and cooling system for your home is more important than you might think. It affects your comfort, energy bills, and even the environment.

Jun 19, 2024
Choosing the right heating and cooling system for your home is more important than you might think. It affects your comfort, energy bills, and even the environment.
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