Serving San Mateo, Cupertino, Milpitas, Saratoga, Morgan Hill and beyond Furnace Replacement Company Santa Clara County

Friendly, Professional, and Knowledgeable Mar 19, 2025

Xander, the tech, came to diagnose and provide a solution to our wall heater problem. He was friendly, professional, and knowledgeable. I’d recommend him.

Sophey Tiet Morão

Great Technicians and Service Mar 18, 2025

I have been using IRBIS for the past few years for my HVAC maintenance. I love that they call to remind me when I’m due for service, and it’s not something I have to remember to schedule. All of their technicians have been great (Alonso, Angel, and others). They’ve been very professional and friendly! They take the time to explain what they are doing and to answer all of my questions. When my water heater died, I was happy to see IRBIS does water heaters. Even though they couldn’t come out on Sunday, they were worth the wait. Jonathan did the initial assessment and was great at explaining what went wrong and what our options were. We decided to replace our gas heater with a heat pump water heater. Raymond came out the next day and helped us understand our options and all of the rebates that were available. Everything was clearly listed out, and options were available for side-by-side comparison. Jose and Benedicto did the installation and were also amazing. They worked cleanly, answered my questions, and spent extra time to make sure everything met my expectations. All of the people at IRBIS, including the schedulers and rebate specialists, show a great deal of pride and care in their work. I’ve always been happy with their service and would highly recommend them to anyone in need of HVAC or water heater service.

Amy Murakami

Xander was great during my home audit Mar 18, 2025

Xander was great during my home audit and answered all my questions about my AC system and the state of my attic insulation.

Dennis Yuan

A Great and Smooth Experience Mar 7, 2025

We upgraded our old water heater to a much larger and more efficient heat pump water heater. Had a great and smooth experience with the IRBIS team. Installer was timely, courteous, helpful, and did a clean install. The IRBIS team was also extremely helpful in getting the maximum rebates and coordinating that part of it. Communication was always clear and timely. Would recommend!

Garrett Ruiz

Johnathan was exceptional. Mar 5, 2025

Johnathan was exceptional. He truly took care of our heater issues and explained in detail how to program our new thermostats. Would definitely recommend him for this job.

Delia Snyder-Giannotti

Their communications were flawless Feb 21, 2025

My furnace broke, so I called IRBIS. Their communications were flawless, and Stanley ended up being assigned to my case. Stanley worked on it over a two-week period and solved the problem. The fix needed lead time to order new parts, and everybody was transparent in the logistical process, pricing, and scheduling. I would recommend them to others.

Clarence So

Great Customer Service Feb 11, 2025

Great customer service and decent work. I will recommend in the future.

Joyce Jiang

We couldn't be happier Feb 11, 2025

We recently had a Gree heat pump installed. Immediately, the unit sounded loud, but Irbis came right back to take a look. It seemed fixed, then super loud again. After several more visits, Irbis swapped the unit out for a new one, and we couldn't be happier. Irbis definitely went above and beyond to make sure things were right. Eduardo, Albert, Ezequies, Marco, Ray, Abdul - all were extremely polite and responsive. Thanks, Irbis!

Ashley Jarc

Fixed My Water Heater Feb 8, 2025

Mr. Alonso Lopez came on time and fixed my water heater. He did a very professional job and also provided some information in terms of how to maintain a safe environment in my garage. I am very happy with his service.

YG Chung

Impressive Work Feb 4, 2025

Isaac did a really excellent job for us. He was a very dedicated worker, careful, easy to deal with, and skilled. Impressive work.

Craig McCreight

Nothing but GREAT things to say Feb 1, 2025

Nothing but GREAT things to say about IRBIS. The response was quick, communication great, and service and quality of work even greater. Special shout out to Jaime Macial for the spectacular work. 5 of 5 stars.

Jen Margulies

Find a company that knows good service Jan 31, 2025

Deciding to replace our gas furnace/AC with a central heat pump was overwhelming. So many confusing choices we didn’t know where to start. My brother-in-law was very happy with his IRBIS experience, so we gave them a call. Tim came for a consultation and clearly explained all our choices – their pros and cons. He was perfectly happy to describe the least expensive system to the most expensive system, never trying to sway us one way or another. He just made sure we were thoroughly educated so we could make our best choice. After talking with Tim, IRBIS was our first and only quote. While the internet is helpful, nothing will ever replace a conversation with somebody who knows and stands behind their products. Dmitri and Jose installed our system in 2 days. They were very careful and treated our house like it was their own. Installation was well designed and executed (see photos). They cleaned up every day (more than I clean myself!) and took every precaution to protect our home. This central heat pump was the last appliance to make our house completely gas-free. By the way, if you go 100% electric, make sure you contact your utility company and tell them to officially turn off your gas. Otherwise, they will continue to charge a minimum fee (ours was $45+/mo) even though we weren’t using ANY gas! Bruno was incredibly helpful informing us of possible rebates. I tried to find them, but it was too confusing, so I asked Bruno for help. He guided me through every rebate. It must have been painful because I’m the worst when it comes to paperwork. :) But he was always very patient and pleasant until we finally got it all worked out. He found far more rebates than I even knew existed. I can’t say enough good things about IRBIS. With so many contractor horror stories, it’s great to find a company that knows the value of good service. It’s no accident they have so many 5-star reviews.

Jim Kikoshima

Excellent service Jan 31, 2025

Everything was great from start to finish. The initial tech who came out was polite, punctual, and professional. The installer was equally professional in every way. Left our garage spotless. Excellent service.

Lena Sun

Great job replacing my furnace Jan 29, 2025

They did a great job on replacing my old furnace. Tim did a wonderful job on the initial consultation as well as the follow-ups. The installation appointment was scheduled quickly, done very smoothly and with good quality.

Rong Lu

He was so knowledgeable Jan 29, 2025

Christian was great. He was so knowledgeable and efficient.

Jocelyn Manor

I love it Jan 27, 2025

I just had Irbis replace my 17+ year old Rheem gas water heater with a new Rheem Hybrid Electric Heat Pump Water Heater and after two days of using it, I love it. While it doesn't quite make sense to me, I swear it gets hot water to my kitchen sink faster than the old one did and should end up being a lot more efficient than my old gas water heater. And I also have to add my praise to the Irbis team who installed this new unit. They were polite, knowledgeable, and they worked diligently and took the time to make sure I was good with the placement of everything for the installation. And they left the area clean and tidy. All in all, I am very pleased with the product and the whole experience!

Cynthia Leeder

Great Service! Jan 25, 2025

Great service! Thanks to Jaime Maciel from IRBIS HVAC, our Tesla charger was installed successfully. The installation was smooth and professional. I waited until I charged my car and drove it 3 days and then started a second charging. Everything is great. Also, permit submitted.

maxamist

I will definitely use them again. Jan 23, 2025

Everyone at IRBIS did a wonderful job from scheduling to repair. I will definitely use them again.

Debbie Barone

Customer service did a great job Jan 20, 2025

I contacted IRBIS for a water heater issue. The customer service did a great job. Cold water in winter is not a good situation for a family with kids. Her kind words warm me. The scheduling process is very quick and the technician is on time and very informative. I am still comparing different quotes, but so far I had a great experience with them.

zhu jianeng

Prompt and professional Jan 20, 2025

Prompt and professional, Irbis got the job done well for a reasonable price.

Meg Brosnan

Excellent installation job Jan 15, 2025

Excellent job with the installation, rebate help, and tax credit help. Price was very competitive. So far, so good with the operation of the system.

Doug Heath

Installation team was very professional Jan 15, 2025

Installation team was very professional. Installation was done very well and Irbis handled the patch work as well for us. They are always available for questions and provide quick responses.

jupally sai harshith rao

Stanley was professional Jan 15, 2025

Hired IRBIS for water heater tune-up. Stanley was professional; he explained what was wrong and how he was going to fix it. He did a great job.

Deepak kinni

Installation team was very professional Jan 15, 2025

Installation team was very professional. Installation was done very well and Irbis handled the patch work as well for us. They are always available for questions and provide quick responses.

Sai Harshith Jupally

Went out of his way to ensure the right part Jan 14, 2025

Angel from IRBIS did a great job and went out of his way to ensure I had the right part for my heater. He explained everything and made it a priority to complete the job in the same day so we wouldn’t have to go another night without heat. I’m very happy with the level of customer service I received.

Claudia Arango

Solutions-oriented approach Jan 11, 2025

I had a fantastic experience with technician Alonso. From scheduling the appointment to addressing my questions on-site, he was polite, attentive, and extremely knowledgeable. He quickly identified that two of our vents were pinched—likely causing furnace overheating—and discovered a hidden air intake filter that was nearly impossible to access and hadn’t been changed for years. Alonso walked me through the issues step by step, clearly explaining how they affect air quality and furnace performance. I’m grateful for his thorough inspection and solutions-oriented approach. Highly recommend!

MH Yang

Stanley did a superb job Jan 10, 2025

Stanley did a superb job replacing my thermostat, and inspecting my furnace. We also discussed servicing my water heater next week. Great asset for your company!

bob quesada

Highly recommend Irbis Jan 10, 2025

I highly recommend Irbis, especially for the excellent service provided by Stanley. He saw what needed to be done, took care of the problem, and he was very courteous to me, a woman 'of a certain age.'

Heather Hyde

Great team and amazing service Jan 10, 2025

These guys were amazing. From the initial interaction, to the estimator, to the install crew and beyond, they were amazing through and through. Had a great experience with them. The estimator was very knowledgeable and discussed the right options as well as all the rebates and promotions. How it will be installed and what they will do and answered all my questions. The day of install, they showed up on time and were very professional and courteous. Discussed all the steps with me as far as how they were going to install the product and what's going to go where. Asked before drilling any holes to discuss all the options. Great team and amazing service. Would highly recommend them for any heating/cooling/water heater or electrical needs.

Arjav Patel

IRBIS is the best. Jan 9, 2025

IRBIS is the best. They came in, were able to quickly identify what the best water heater was for my home and usage. They explained everything to me in terms I could understand and listed all the rebates I qualified for. The installers, Ivan and his team, were courteous and professional and walked me through the system after they finished. Other HVAC companies didn't even show up.

Will Araujo