Serving Menlo Park and beyond Heat Pump Installation Menlo Park

Very professional and thorough inspection Aug 12, 2025

Eduardo was right on time. Very professional and did a thorough inspection to help determine air flow issues.

Melody Garcia

I am very happy with the service Aug 11, 2025

Our AC specialist Alonso arrived on time and was professional, courteous, and knowledgeable. He asked plenty of questions in order to determine the likely problem with our 20-year-old AC unit and was able to eliminate several causes. Once he hooked up the pressure meters, it became clear our unit was leaking coolant. Alonso offered several solutions and estimated costs, which made it easy to determine how we wanted to proceed. I am very happy with the service, and I feel very confident with IRBIS as a business.

H Wade Goertz

He was efficient, professional, explained everything and fixed my unit. Aug 11, 2025

Alonzo Lopez serviced my air conditioner. He was efficient, professional, explained everything, and fixed my unit.

Bruce Hiura

The technician was a great communicator. Aug 11, 2025

The technician was a great communicator and clearly explained what he was doing and why. IRBIS was recommended to me and I will recommend them also.

Bob Kruse

Jonathan was highly professional and knowledgeable. Aug 5, 2025

We asked Irbis to check our HVAC system and install a new thermostat. Jonathan thoroughly inspected our 9-year-old system and made several recommendations to improve performance and enhance the equipment's longevity. He installed the new thermostat, reviewing its features and assisting with its programming. Jonathan was highly professional, knowledgeable, and a pleasure to work with!

Paul Molinelli

Very quick, very efficient, very proactive staff. Aug 1, 2025

Very quick, very efficient, very proactive staff. We learnt about them through a referral, too. They take care of all the rebates and the sales person Ray was really great. He visited before the project started to give direction as well. Definitely recommend.

Shraddha shah

The technician Mr. Alonso Lopez is incredibly knowledgeable Jul 31, 2025

I am very impressed with their service. They are very customer-centric, proactive, flexible with their schedule and time. The technician, Mr. Alonso Lopez, is incredibly knowledgeable, has a cool demeanor, very professional, and grounded. He fixed our unit with agility and ease! Thank you for your help!!

Bob

Very professional team! Jul 30, 2025

Very professional team! They did the installation of my new AC unit in time!

Jayanthi Kulkarni

The installation was done in a professional manner. Jul 30, 2025

Had the heat pump installed. The installation was done in a professional manner. Very efficient and helpful service personnel.

Dalvinder Matharu

Eduardo was professional and thorough. Jul 29, 2025

Eduardo was professional and thorough. He fixed the immediate AC problem and gave me a full overview of my HVAC system and laid out recommendations for a needed upgrade. Thanks.

Keith Ahmann

Great Consultation with Justin Bartlett Jul 29, 2025

Great consultation with Justin Bartlett. He reviewed all the options with us. Answered all of our questions. It was a great experience.

Shawn O'Connor

Great service. Very professional. Jul 27, 2025

Great service. Very professional. The technician, Christian, showed up on time, explained exactly what he was doing, and provided a full report when done.

Andreas Judas

Irbis did an outstanding job Jul 27, 2025

Irbis did an outstanding job repairing my AC unit and installing a new tankless water heater. They were professional from start to finish, and after shopping around, they had the best prices as well.

Jeremy Werner

Irbis did an outstanding job repairing my AC unit Jul 27, 2025

Irbis did an outstanding job repairing my AC unit and installing a new tankless water heater. They were professional from start to finish, and after shopping around they had the best prices as well.

Jeremy Werner

The team is awesome! Jul 26, 2025

This team is awesome; they did a great job and everything went smoothly!

yanlin wang

Kenneth Cox was great! Jul 25, 2025

Kenneth Cox was great! He was courteous and efficient. The problem was fixed in about an hour! It was a very positive experience.

phil hamister

Eduardo did an amazing job Jul 24, 2025

Eduardo did an amazing job. Showed up on time, made the appropriate repairs, and suggested different options to consider, which was much appreciated. Cleaned up after the work was done. My AC unit stopped working. I was also able to get an appointment scheduled for the very next day, which was a bonus.

Wendy Wong

Super reliable and honest service! Jul 23, 2025

Super reliable and honest service! My machine had a motor issue after about a year of use. I wasn’t too surprised—stuff like this can happen with manufacturing. But IRBIS really came through. They checked it out, ordered the parts, and fixed it for free. Really appreciate how they handled everything. I’ll definitely keep working with them!

I-Hsi Kao, Ph.D

IRBIS is a top-notch HVAC company Jul 22, 2025

IRBIS is a top-notch HVAC company. They are knowledgeable, thorough, communicative, and all-around good people. Shout out to Christian who maintained my AC system today.

greenarkie

Jonathan is doing a great job Jul 22, 2025

Jonathan is doing a great job on our heat pump fixing project. I highly recommend him.

Yuechen Wu

Polite and Professional Service Jul 20, 2025

Irbis came out to do the seasonal HVAC maintenance. The team was Eduardo and Dustin. Starting from meeting them, they were punctual, courteous of the home by wearing shoe covers and made sure I was comfortable with them entering each room in the house. I appreciated being informed and updated throughout the whole process; it showed they cared very much about their workmanship and their customers. Overall, I would recommend Irbis for air and electrical services, and if you can, I would also request Eduardo or Dustin because they are polite and professional and did the job well.

Sarah Tran

Excellent service from IRBIS Jul 18, 2025

Recently, our Carrier HVAC system stopped working, and I contacted IRBIS for repairs. They scheduled an appointment within two days, and Eduardo, the technician who arrived, took the time to thoroughly understand the issue. He inspected the system carefully, consulted with the technical team for a second opinion, and kept me informed throughout the entire process. Eduardo explained that the circuit board was fried due to an incorrect initial installation (not done by IRBIS) and that the system would need to be reinstalled properly. He consistently reassured me that they were trying to minimize the scope of work to get the system up and running with as little disruption as possible. Today, they provided a quote of under $4,000 and offered three different options for moving forward. So far, I've received excellent service from IRBIS, and I'm confident the final repair will reflect the same high standards.

Deepak Balasubramaniam

Very Satisfied and Happy Jul 18, 2025

I am very satisfied and happy. They did an excellent job.

Abe Sales

Great job installing HVAC Jul 17, 2025

The IRBIS crew did a great job installing our new HVAC system: on time, in good communication, and thorough cleanup when finished.

Michael Van De Vanter

Outstanding job from start to finish Jul 16, 2025

Outstanding job from start to finish. I requested estimates for a new heat pump for HVAC and a heat pump for water heater. Justin, the advisor assigned, did a great job of explaining scope of the work, alternatives, costs, rebates, and tax incentives. Follow-up questions were answered promptly. The technicians assigned to both projects (Santiago and Jose) were very competent, friendly, and courteous. They did an excellent job. High-quality workmanship. IRBIS also handles all SVCE rebate applications and form submittals. A project team was assigned and introduced from the start and answered all questions promptly, often within a few minutes. This is a very well-run operation. I would highly recommend IRBIS for heat pump installations.

Magdy Bishara

Very happy and satisfied Jul 16, 2025

Very happy and satisfied with a new HVAC Carrier Heat Pump installed by IRBIS team. The team, led by Dmitry and 3 other qualified technicians, arrived in two vans and did a great professional job quickly in one day for my house's new heat pump installation. A technician, José, also worked me through the new Ecobee thermostat usage and the installed equipment. They thoroughly cleaned up well after the work was done. For sure, I will come back to the IRBIS team for any future HVAC service needs.

Morris Huynh

Thorough and Pleasant Technician Jul 16, 2025

Christian did a thorough job and is a very pleasant and personable technician. Pleasure to have him work on our HVAC.

Sharon Kirsch

Very Good Job Installing Charger Jul 16, 2025

Jaime and his assistant did a very good job installing a charger for me!

Haoxuan Dong

These are 'the' guys for AC issues Jul 16, 2025

Eduardo was super knowledgeable, answered all my questions, was super nice, and diagnosed the issue in 15 min. These are 'the' guys to go to for AC issues.

Mauro Botta

Irbis was most responsive Jul 15, 2025

This is our 3rd engagement with Irbis. For the last two years, they maintained our 30 and 50-ton heat pumps. Today, our cottage Nest thermostat failed (version 1, circa 2010). Irbis was most responsive, and the consultant came out in 4 hours and installed a new one. He also inspected the furnace and gave us a proposal to get a new heat pump for the cottage, replacing an air conditioner that is 19 years old. Installation is the next day, and they alerted me to the $3,000 PGE credit and will manage the claim process.

Joseph Ng